Rakshak

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Privacy Policy

Last Updated: 03/March/2025

This Privacy Policy describes our policies and procedures on the collection, use, and disclosure of your information when you use the Rakshak app and informs you about your privacy rights and how the law protects you.

By using Rakshak, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Interpretation and Definitions

Interpretation

Words with capitalized initial letters have specific meanings as defined below.

Definitions

  • App (“Rakshak”) – A mobile application developed by Humanitiq Saviours Foundation, designed for real-time emergency rescue and assistance.
  • Company (“We”, “Us”, “Our”) – Humanitiq Saviours Foundation, 2211, Gaggal, Kangra, Himachal Pradesh, India.
  • Personal Data – Any information that relates to an identified or identifiable individual.
  • Service – The Rakshak mobile application.
  • Usage Data – Data collected automatically, such as device information, app usage analytics, and logs.
  • User (“You”) – The individual accessing or using the Rakshak app.

2. Types of Data We Collect

A. Personal Data

We may collect the following personal data when you use Rakshak:

  • Contact Information: Name, phone number, email address.
  • Location Data: Real-time location data when you request or provide emergency assistance.
  • Device Data: Information about your device, such as IP address, OS version, and app usage logs.
  • Media Data: Photos or videos that you upload or capture within the app to report emergencies.

B. How We Collect Data

  • When you register or update your profile.
  • When you submit an emergency request or report.
  • When you interact with our app features.

3. How We Use Your Data

We use your data for the following purposes:

  • To Provide Emergency Assistance – Enabling responders to reach you in real-time.
  • To Improve Our Services – Analyzing user interactions to enhance app performance and security.
  • To Communicate With You – Sending alerts, updates, or assistance-related messages.
  • To Comply With Legal Obligations – If required by law enforcement or regulatory authorities.

4. Data Sharing & Third Parties

We do not sell or rent your data. We may share it in the following cases:

  • With Emergency Responders – To facilitate help during an emergency.
  • With Service Providers – For app analytics and operational support.
  • For Legal Reasons – If required by law, court order, or to prevent fraud.

5. Data Retention & Deletion Policy

  • Retention – We keep personal data only as long as necessary to fulfill the app’s purpose or comply with legal obligations.
  • Deletion – Users can request account deletion via Delete Account option in menu. Once deleted, data cannot be recovered.

6. Security of Your Data

We use encryption, secure servers, and access controls to protect your data. However, no online service is 100% secure, so we recommend users take precautions when sharing personal information.

7. Your Privacy Rights

You have the right to:

  • Access, update, or delete your data.
  • Withdraw consent for data collection at any time.
  • Contact us at humanitiqsaviours@gmail.com for privacy-related concerns.

8. Third-Party Links

Rakshak may contain links to third-party websites or services. We are not responsible for their privacy policies or practices.

9. Updates to This Privacy Policy

We may update this policy from time to time. Changes will be posted on this page, and we may notify users via email or in-app notification.

10. Contact Us

For any privacy concerns, contact: